01
operations
LIMS Integrated Laboratory Operations, Specimen Lifecycle, and
Automation
Manages the complete laboratory workflow from patient
identification and specimen collection to testing, result
validation, and final report release.
Core Functions
- Patient and specimen identification
- Collection, barcoding, accessioning, and rejection
- Specimen tracking and chain of custody
- Worklists and processing-stage management
- Analyzer and automation-line operations
- Technical and clinical result validation
- Critical results, amendments, and final authorization
- Turnaround-time monitoring and audit trails
02
operations
Intelligent Diagnostic Order Orchestration
Validates and routes diagnostic orders according to clinical
priority, laboratory capability, location, capacity, cost,
coverage, and turnaround time.
Core Functions
- Electronic and manual order creation
- ICD-10/11, LOINC, and SNOMED CT validation
- Medical-necessity and preparation checks
- Duplicate-test and previous-result analysis
- Insurance eligibility and approval verification
- Capacity-based laboratory selection
- Internal prioritization before external referral
- Automatic order routing and exception management
03
integration
Enterprise Diagnostic Integration and Middleware Hub
Provides a centralized interoperability layer connecting Blazma
with healthcare systems, laboratory devices, insurers, ERP
platforms, and national services.
Core Functions
- HIS, LIS, EMR, EHR, and ERP integration
- Analyzer and automation connectivity
- HL7, FHIR, ASTM, REST API, and webhook support
- Order, result, claim, and patient-data exchange
- Data transformation and code mapping
- Message validation, routing, and reconciliation
- Interface monitoring and error reprocessing
- Complete integration audit trails
04
intelligence
AI-Enabled Clinical Reporting and Diagnostic Intelligence by SMART
REPORT
Transforms authorized laboratory results into intelligent,
physician-reviewable reports using historical trends, approved
interpretations, and clinical decision-support rules.
Core Functions
- Historical result and trend analysis
- Abnormal-pattern and critical-value detection
- Correlation of related test results
- Physician-focused clinical summaries
- Patient-friendly result explanations
- Multilingual and specialty-specific reports
- Professional review and approval controls
- AI quality monitoring and traceability
05
commercial
Patient Portal and Digital Health Experience
Enables patients to manage their diagnostic journey through secure
web and mobile channels.
Core Functions
- Secure patient and family accounts
- Test ordering and prescription upload
- Laboratory or home-collection selection
- Appointment booking and online payment
- Order, visit, and specimen tracking
- Access to results and intelligent reports
- Historical trends and secure report sharing
- Notifications, support, consent, and feedback
06
commercial
Corporate Website and Online Laboratory Services
Combines company marketing, digital customer acquisition, and
online access to laboratory services within a configurable
multi-brand website.
Core Functions
- Corporate, product, and service presentation
- Branch, accreditation, and contact information
- Medical content, campaigns, and SEO
- Test directory and preparation information
- Online ordering, booking, and home-visit requests
- Pricing, payment, and service tracking
- Access to patient, physician, and B2B portals
- Multi-language, multi-brand, and multi-site management
07
governance
Quality, Compliance, and Accreditation Management
Digitizes laboratory quality processes and maintains the evidence
required for regulatory and accreditation compliance.
Core Functions
- IQC, EQA, and proficiency testing
- Westgard rules and QC-result blocking
- Nonconformity, incident, and CAPA management
- Root-cause and risk analysis
- Document control and electronic approvals
- Audit and staff-competency management
- Calibration and maintenance monitoring
- ISO 15189, CAP, CLIA, and local compliance support
08
specialized
Advanced Diagnostics and Precision Medicine Workflows
Supports complex diagnostic disciplines requiring specialized
processing, review, and interpretation.
Core Functions
- Microbiology and antimicrobial susceptibility
- Molecular diagnostics and genetics
- Genomics and precision medicine
- Histopathology and cytology
- Toxicology and flow cytometry
- Case, batch, slide, and tissue tracking
- Multi-level review and second opinions
- Specialty-specific structured reporting
09
intelligence
Enterprise Diagnostic Command and Intelligence Center
Provides centralized real-time monitoring across laboratories,
sites, departments, devices, and diagnostic services.
Core Functions
- Order, specimen, and turnaround-time monitoring
- Capacity, workload, and peak-hour analysis
- Device, interface, and downtime monitoring
- Quality and critical-result surveillance
- Inventory, logistics, and referral monitoring
- Revenue, cost, and claim analysis
- Site-performance benchmarking
- Predictive alerts and population-health insights
10
commercial
Outreach, Referral Network, and B2B Services Management
Manages hospitals, clinics, corporate clients, and external
laboratories sending orders and specimens to the laboratory
network.
Core Functions
- Outreach client, branch, and contract management
- Client-specific services, prices, and SLAs
- B2B portal and electronic order integration
- Specimen pickup, transport, and tracking
- Client result delivery and EMR integration
- Consolidated invoicing and account statements
- Settlement, collection, and profitability analysis
- Client support and performance monitoring
11
operations
Send-Out Referral and Laboratory Agreement Management
Manages tests referred to external laboratories when services are
unavailable within the internal network.
Core Functions
- Internal availability verification
- Approved reference-laboratory management
- Send-out contracts, prices, and SLAs
- Automatic laboratory selection
- Referral orders and specimen requirements
- External specimen and result tracking
- Result verification and authorization
- Invoice matching, settlement, and performance evaluation
12
governance
Government Pay-Per-Result Reimbursement Repository (GPRRR)
Links reimbursement to evidence that a diagnostic service was
properly ordered, performed, validated, and completed with an
authorized result.
Core Functions
- Unified order-to-result transaction record
- Eligibility and medical-necessity validation
- Duplicate test and claim detection
- Specimen and test-performance verification
- Order, result, claim, and contract matching
- Automatic reimbursement calculation
- Exception, dispute, and settlement workflows
- Clinical and financial audit trails
13
operations
Home Visit and Mobile Collection Management
Manages the complete patient-facing home-collection journey from
booking to specimen handover.
Core Functions
- Service request and coverage-area validation
- Appointment and recurring-visit scheduling
- Collector and mobile-team assignment
- Patient preparation and notifications
- Real-time field-team tracking
- Patient verification and specimen collection
- Mobile payment and visit documentation
- Visit completion, feedback, and exception management
14
operations
Specimen Logistics, Transportation, and Chain-of-Custody
Management
Controls specimen movement from the collection point to the
receiving laboratory while maintaining transport conditions and
full traceability.
Core Functions
- Pickup and courier assignment
- Route planning and optimization
- Barcode scanning at transfer points
- Temperature and transport-time monitoring
- Electronic chain of custody
- Delay, damage, and incident management
- Delivery and specimen-condition confirmation
- Courier performance and transportation costing
15
operations
Inventory, Reagent, and Laboratory Supply Chain Management
Links laboratory inventory and reagent consumption directly to
performed tests, costs, waste, and future demand.
Core Functions
- Reagent, consumable, lot, and expiry management
- Receiving, issuing, returns, and transfers
- FIFO and FEFO stock policies
- Test-to-reagent and consumable mapping
- Pack yield and test-level consumption
- Waste and usage-variance analysis
- Reorder points and demand forecasting
- Inventory valuation and ERP integration
16
commercial
Revenue Cycle, Insurance, and Diagnostic Cost Management
Manages the financial lifecycle of diagnostic services from
pricing and coverage through claims, collections, costing, and
profitability.
Core Functions
- Multi-site and client-specific pricing
- Contracts, packages, and discount rules
- Eligibility and preauthorization management
- Configurable pre-service or post-service payment
- Billing, electronic claims, and denial management
- Collections, refunds, and settlements
- Test, device, labour, logistics, and referral costing
- Profitability analysis and ERP integration